Store Policies
In addition, you agree to our Messaging Terms and Messaging Privacy Policy.
Shipping:
7-10 business days. Processing times begin the day after your order is placed. We do usually ship well within that time frame however, we do ask that you allow this time for any unforeseeable delays that may occur this can include printing errors, color corrections, influx of orders due to sales or popular items.
Shipping is not included in processing times. Your processing times begin the day after your order is placed.
NOTE: We are not accountable for shipping delays due to USPS, UPS, or any other carrier. We have no control over their schedules and delays. Pressure & Grace is also not responsible for updates that are provided or not provided by postal carries as we are a complete and separate entity. (Please be aware that the owners of Pressure & Grace are in communication with our local and state level postal representatives and we bring any and all issues to them on your behalf)
Combined Shipments:
Shipments cannot be combined after orders are packaged. Please reach out to customer service for the status of your order if you are wishing to combine to ensure that previous orders have not already been packaged. Support@pressureandgrace.com
Returns:
All sales are final.
Refunds/Exchanges:
Pressure & Grace does not offer refunds unless applicable. Refunds will be at the discretion of management and will only be considered if a product has a defect. Refunds if applicable will be processed within 24-72 business hours. Refunds are at the SOLE discretion of the managing members and are handled on a case by case basis. Refunds will only be provided when packages (once in transit) have been received by Pressure & Grace. In the event that a manager provides a refund due to unforeseen circumstances on behalf of the buyer there will be a 20% restocking fee deducted from said refund.
Club Member Memberships
Club Memberships are billed monthly/annually and can be cancelled at any time. Monthly memberships can be cancelled and retain club privileges until the expiration of the current paid month. Annual memberships will be prorated based on renewal date for partial refund, but will be prorated at Monthly rate per month realized. A free 14 day trial is offered upon signing up with a payment method. Membership fees will be charged 14 days from signup. No fees will be charged if cancelled prior to the 14 days. Account login is required to cancel/edit membership.
Pressure & Grace Order Protection:
Covers lost or damaged packages only. Packages that track delivered will not be reshipped. Please provide a secure location for packages to be shipped to.
Orders will be reshipped only if:
- They have not arrived or showed movement within 7 business days after the customers chosen shipping rate/speed.
- Damaged beyond usefulness. (This does not include bent packages where the products are not visibly damaged.) All of Pressure & Grace products are durable and slight wrinkles due to shipping do not affect the final product.
If your package is reshipped and you are sent a return label for the items assumed lost and that original shipment is delivered after your reshipment has been processed, you are responsible for returning those items. Failure to do so will result in you being charged for the items not returned. If you fail to pay the invoice for the kept items, then we will take the appropriate steps to ensure payment is received.
For lost packages with USPS Priority shipping. You may be entitled to an insurance claim through USPS of $50.00 to $100.00.
Lost package link: https://www.usps.com/help/missing-mail.htm
Business Hours:
Monday - Friday 8am-5pm CST
Closed major holidays
Customer Service Hours:
Monday - Friday 8am-5pm CST
Contact: support@pressureandgrace.com